Shipping and delivery
All pieces are handmade and carefully packed for their journey to you.
Processing times
Ready-to-ship pieces are generally packed and shipped within 3–5 business days of purchase. During shop updates, holidays, or particularly busy periods, processing may take a little longer.
If an item is made to order or has a different production timeline, this will be noted in the product description.
Shipping
Orders are shipped from Vancouver, BC, Canada.
Shipping rates are calculated at checkout based on your order and destination. Once your order has shipped, you will receive a confirmation email with tracking information when available.
Estimated delivery times provided by the carrier are estimates only. We cannot guarantee delivery dates once a package has been handed over to the shipping carrier.
Local pickup
Local pickup is available in Vancouver. Select local pickup at checkout and we will contact you when your order is ready with pickup details.
International orders
We ship to Canada and select international destinations. International customers are responsible for any customs duties, taxes, import fees, or brokerage charges that may apply.
Incorrect addresses
Please double-check your shipping address before completing your order. If you notice an error, contact us as soon as possible at bellablancastudio@gmail.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost or delayed packages
If your package appears to be significantly delayed or lost, please contact us at bellablancastudio@gmail.com and we will do our best to help you work with the shipping carrier.
Damaged orders
Ceramics are fragile, and every order is packed with care. If your piece arrives damaged, please email bellablancastudio@gmail.com within 5 days of delivery with your order number and clear photographs of:
- the damaged piece
- the packaging
- the shipping box
- the shipping label
Please keep all packaging until the issue has been resolved.
Once the damage has been reviewed, we will arrange an appropriate replacement or refund where applicable.