FAQ

Are all pieces handmade?
Yes. Every Bella Blanca piece is handmade, so small variations in glaze, texture, shape and finish are part of the deal. No two pieces are exactly alike, which is kind of the point.

Are the pieces one of a kind?
Many are. Some pieces may be made in small batches or offered in more than one colour, but each one will still have its own handmade quirks.

Do you ship across Canada?
Yes. Shipping within Canada is available at checkout and is based on the size and weight of the piece.

Do you ship outside Canada?
Yes. International shipping is available by request. Email [email protected] with the piece you’re interested in and your shipping address, and we’ll send you a shipping quote.

Do you offer local pickup?
Yes, local pickup is available in Vancouver. Select Local Pickup at checkout and we’ll contact you to arrange a pickup time.

How long will my order take to arrive?
Standard Canadian shipping is estimated at 2–7 business days after dispatch. Because each piece needs to be packed carefully, please allow a little time for order processing before it heads out the door.

Can I get expedited shipping?
Usually, yes. Email [email protected] before ordering or as soon as possible after purchase and we’ll see what expedited options are available.

What happens if my piece arrives damaged?
Ceramics are fragile, and we pack every order carefully. If something arrives damaged, email [email protected] within 5 days of delivery with your order number and photos of the piece, packaging and shipping box.

Do you accept returns?
Because the work is handmade and often one of a kind, all sales are final. If your order arrives damaged or you receive the wrong item, please get in touch and we’ll make it right.

Are handmade variations considered defects?
No. Small differences in glaze, texture, shape, colour and finish are part of handmade ceramics and are not considered defects.

Are the pieces food safe?
Some pieces are functional and some are purely sculptural. Food safety, dishwasher safety and microwave safety will be noted in the individual product description when applicable.

How should I care for my piece?
Care instructions vary depending on the piece and firing method. When in doubt, hand washing is the safest option. If you have a question about a specific piece, email [email protected].

Can I commission a custom piece?
Potentially. Email [email protected] with what you have in mind and we can let you know whether Bella is currently accepting commissions.

Can I reserve a piece?
Pieces are not held until checkout is complete. If it’s one of a kind and you love it, don’t think about it for too long.

Will sold-out pieces come back?
Sometimes, but not always. Many pieces are one-offs, so a sold-out piece may never look exactly the same again.