Privacy policy
Your privacy matters to us. This policy explains how Bella Blanca Studio collects, uses, and shares personal information when you visit our online shop or place an order.
Information we collect
When you place an order or contact us, we may receive information such as:
- your name
- email address
- billing and shipping address
- telephone number, where provided
- order and transaction details
- messages or other information you provide to us
Payment information is processed through our third-party payment providers. We do not directly store your complete credit card information.
How we use your information
We use personal information only as reasonably necessary to:
- process and fulfill your order
- communicate with you about your purchase
- arrange shipping or delivery
- provide customer service
- maintain business, accounting, and tax records
- prevent fraud or misuse of our shop
- comply with legal obligations
If you choose to subscribe to marketing communications, we may also use your email address to send shop news or updates. You may unsubscribe at any time.
Sharing your information
We share personal information only when necessary to operate our business and fulfill your order.
This may include service providers such as Big Cartel, payment processors, shipping carriers, email providers, and other businesses that help operate the shop.
We may also disclose information where required by law.
We do not sell or rent your personal information.
How long we keep information
We retain order and business records for as long as reasonably necessary to operate our business, meet tax and accounting requirements, resolve disputes, and comply with legal obligations.
Protecting your information
We take reasonable steps to protect personal information under our control. Our ecommerce and payment service providers also maintain their own security and privacy practices.
Your privacy rights
You may contact us to ask questions about the personal information we hold about you or to request access to or correction of your information, subject to applicable law.
Contact
For privacy questions or requests, contact:
Bella Blanca
bellablancastudio@gmail.com
Vancouver, British Columbia, Canada
This privacy policy may be updated from time to time to reflect changes to our business, services, or legal requirements.
Last updated: August 2026